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Returns Policy

Last Updated: August 10, 2025

 

Thank you for shopping with us! We hope you are satisfied with your purchase. If for any reason you are not completely satisfied, we offer a straightforward returns process. Please review our returns policy below:

Eligibility for Return

  • Time Frame: You may return your purchase within 30 days of receipt.
  • Condition: Items must be unused, in their original packaging, and in resalable condition.

Initiating a Return

1. Contact Us: Reach out to us at sovryncreative@proton.me
2. Return Authorization: Provide your order number and the reason for return. We will issue a Return Authorization (RA) number, which must be included with your returned items.
3. Shipping: Ship the item(s) back to us at the following address, ensuring the RA number is clearly visible on the outside of the package:

Sovryn Creative
PO Box 287
Shelburne Falls, MA 01370

You are responsible for return shipping costs unless the return is due to a defect or error on our part.

Refund Process

  • Processing Time: Once we receive your returned item, we will inspect it and process your refund. This process typically takes 5-7 business days.
  • Refund Method: You will be refunded using the same payment method used for the original purchase.
  • Refund Amount: The refund will be for the full amount of the item(s) returned, excluding any shipping and handling fees, unless the return is due to a defect or error on our part.

Exchanges

If you would like to exchange an item for a different size or color, please specify this in your return request. We will process the exchange as soon as possible.

Special Cases

Damaged or Defective Items: If your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or refund, covering the return shipping costs.

Contact Information

If you have any questions or need assistance with the returns process, please don’t hesitate to contact us at sovryncreative@proton.me